You can pay in one go, spread your payments or dispute the debt. Online payment is opening soon: contact us now for any step.
No online steps are available at this stage: every request goes through the contact form or by post, with a written reply.
We act on behalf of a creditor — your energy supplier, your bank, your telecom operator — whose name appears on the letter you received. You can pay your debt, request an instalment plan or dispute it.
The online debtor portal — secure payment, instalment plans, case tracking — is opening soon. In the meantime, contact us via the contact form quoting your case reference (it starts with “LX-”), or write to: LILAX, 5 avenue de Tivoli, 15000 Aurillac, France.
Any written dispute immediately suspends reminders while it is investigated with the creditor. It can be sent by post to the address above or via the contact form.
Every exchange complies with our debtor charter: clear identification, no unjustified fees, no contact with third parties, regulated hours. If you disagree with our conduct, the complaints channel is independent of the teams handling your case.
