Hundreds of thousands of low-amount claims, handled one by one. An industrialised reminder plan, a frictionless payment journey and a dedicated procedure for people in hardship.
The standard plan below is adjusted by segment and approved with you before launch. No contact is left to an operator's discretion.
Scoring combines willingness and ability to pay. Treatment follows the profile, not the age of the claim.
Disagreement over the invoice or the service. The dispute is investigated before any further reminder.
→ Disputes unit, back to creditorOversight, changed bank details. Resolved in a single contact.
→ Digital journey, D+1 to D+10Over-indebtedness, illness, job loss. Dedicated procedure and referral to support schemes.
→ Dedicated adviser, suspensionWilling to pay, tight cash flow. A sustainable payment plan beats a formal notice.
→ Payment plan, monthly follow-upFormats are set in the mandate agreement and integrated into your tools from day one.
Every contact, promise and payment, case by case.
Collections file ready for your ERP.
Rates by segment, disputes, action plan.
Unrecovered cases, with the reason and supporting documents.
Entrust a sample of 5,000 to 20,000 cases for 90 days. Results are measured against your current provider, on identical segments.
